All items sold on the website go through intensive quality control procedures. We inspect every single detail of the item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we’re confident that you will be extremely satisfied with your purchase.

However, there are times when items are damaged, defective, or incorrectly shipped beyond our control. If this is the case for you, we will gladly replace them pursuant to the policies and procedures below:

Return and Exchange Policy

• Items can be returned and/or exchanged within 14 days only from the delivery date.
   
• The item/s for return and/or exchange must be accompanied by the sales invoice, original packaging, and the price tag must be attached.
   
• Transactions through the univers.ph website may be returned or exchanged in UNIVERS d’homme et femme physical stores only upon express prior e-mail confirmation.
   
• Shipping costs of all accepted exchanges will be shouldered by univers.ph. 
   
• Sealed items that have been unsealed by the customer, such as personal care products, perfumes, etc., are not eligible for exchange. Due to hygienic reasons, we cannot accept return or exchange of underwear and swimwear.
  
  UNIVERS expressly disclaims any guarantees or warranties as to the quality, authenticity, originality, and correctness of prices of products and/or merchandise purchased from unauthorized or third-party selling platforms, and shall not be liable to replace or refund such products and/or merchandise.

Procedure for Exchanging Items

Items for exchange must be in marketable condition with no damage and/or alterations, and with all garment tags still attached or still with original packaging.

1. Email your request to info@univers.ph

Subject format: Exchange Request [Indicate your Order #].

Email content:

Item name:
Barcode:
Quantity:
Reason for exchange:
Requested item for exchange:
Mode of exchange (UNIVERS branch or via courier):
Attach clear photos of your ordered item/s.
 

2. Expect to receive our response regarding the acceptance of the requested exchange within the next working day, confirming the availability of your requested item for exchange.

3. Once we have confirmed that your requested item for exchange is available, the purchased item must be returned in good condition to our warehouse or in the chosen UNIVERS branch (subject to UNIVERS d’homme et femme Return & Exchange Policies & Procedures) before we deliver or hand over the requested item for exchange
 

- If the requested item for exchange is not available, a return and refund will be processed for the delivery option, while return and store credit will be processed for in-store drop-off.

Procedure for Returning Defective / Damaged Items

Please inspect carefully all fragile items such as perfume, homewares, etc. carefully upon acceptance of your delivery, witnessed by our authorized courier representative. In case you find a defect or damage on your fragile item after inspection, you may refuse to accept the delivery and immediately send us an e-mail in order to replace the said damaged item.
 

1. Email your request to info@univers.ph

Subject format: Return & Replace Request [Indicate your Order #].

Email content:

Item name:
Barcode:
Quantity:
Reason for return:
Mode of exchange (UNIVERS branch or via courier):
Attach clear photos of your ordered item/s showing the defect. 
 

2. Expect to receive our response within the next working day to schedule the pickup of your damaged item, which will still be subject to inspection at our head office.
 

3. Items returned described as damaged or defective will be tested and inspected.
 

- If found damaged or defective, we will replace the item and shoulder shipping costs. If the item/s returned are found not to be damaged or defective, the item/s will be transported back to you, and you will be charged the necessary shipping costs.

- If there is no replacement for the item, we will shoulder the return-to-seller shipping and compensate the customer via Store Credit, which they can use anytime for online and offline transactions in all UNIVERS.

Please email us at info@univers.ph if you have further questions.