RETURN & EXCHANGE POLICY
All items sold in the website goes through intensive quality control procedures. We inspect every single detail of the item before it is shipped, and all goods are shipped fully insured in case of loss or damage. Because we feel that we offer the highest quality products at the best prices, and we inspect and pack all our orders with care, we’re confident that you will be extremely satisfied with your purchase.
However, there are times when items are damaged, defective, or incorrectly shipped beyond our control. If this is the case for you, we will gladly replace them pursuant to the below policies and procedures:
Return and Exchange Policy
- Must read and understand the Return & Exchange procedure.
- Items can be returned and or exchanged within 14 days only.
- The item/s for return and or exchange must be accompanied by the sales invoice.
- Transactions through the univers.ph website may be returned or exchanged in UNIVERS d’homme et femme physical stores only upon express prior e-mail confirmation.
Procedure for Exchanging Items
- Items for exchange must be in marketable condition with no damages and alterations, and with all garment tags still attached or still with original packaging.
- Sealed items that have been unsealed by the customer, such as personal care products, perfumes etc., are not eligible for exchange.
- Due to hygienic reasons, we cannot accept return or exchange of underwear and swimwear
- Send us an e-mail within 14 days of delivery, and specify the reason for exchanging the item/s. For exchanges, identify the requested item, color and or size of replacement.
- Expect to receive our response for the acceptance of the requested exchange within the next working day. Shippings costs of all accepted exchanges will be shouldered by univers.ph.
- After you receive our confirmation e-mail for your requested exchange, we will schedule the pick up of your item for exchange by our official designated courier.
- If item requested for replacement is available, UNIVERS d’homme et femme will deliverthe item to your delivery address upon an agreed delivery date.
- You may opt to exchange your item in our physical store only if informed via where and what store it is available for exchange, and if it mets UNIVERS d’homme et femme Return & Exchange Policies & Procedures.
- For exchange at our physical store, The store manager or cashier will check and inspect your item/s if it is eligible for exchange.
- If item requested for replacement is not available, UNIVERS d’homme et femme will instead offer store credit with no expiration through your registered UNIVERS d’homme et femme Loyalty Account, valid for redemption online or in our physical stores.
Procedure for Returning Defective / Damaged Items
- While we ensure that all our products go through a due quality check before shipping, damages may arise after items have been shipped. If you believe you have received a damaged or defective item, send us an e-mail at within 14 days from delivery date with supporting images that clearly show the defect.
- Expect to receive our response within the next working day to schedule the pick up of your damaged item, which will still be subject to inspection at our head office.
- Items returned described as damaged or defective will be tested and inspected. If found damaged or defective,univers.ph will replace the item and shoulder shipping costs.
- If item/s returned are found not to be damaged or defective, item/s will be transported back to you, and you will be charged necessary shipping cost.
- Please inspect carefully all fragile items such as perfume,homewares etc.upon acceptance of your delivery witnessed by our authorized courier representative.In case you found out defect or damage on your fragile item after inspection, you may refuse to accept the delivery and immediately send us an e-mail at in order to replace the said damage item.
Purchases from Unauthorized or Third-Party Selling Platforms
Univers.ph expressly disclaims any guarantees or warranties as to the quality, authenticity, originality, and correctness of prices of products and/or merchandise purchased from unauthorized or third-party selling platforms, and shall not be liable to replace or refund such products and/or merchandise.